Grasp The Situation, LLC., PO Box 8476, Essex, Vermont 05451-8476
Structured Problem Solving is based on the scientific method:
Directly observe the phenomenon
Develop a hypothesis to explain the phenomenon
Conduct an experiment to confirm the hypothesis
Analyze the results
Take action based on the results
While there are many problem solving models, the Plan, Do, Check Act (PDCA) cycle developed by Dr. Deming was embraced by the venerable Toyota Production System. Using PDCA, improvement project teams increase the probability of sustainable success by:
Properly defining the problem
Identifying root causes and countermeasures
Creating effective implementation plans
Verifying success and standardizing results
Starting another PDCA cycle if desired results are not achieved.
The questioning attitude engendered by PDCA is a tremendous asset for any organization. It requires employees to understand the sources of process instability. With this deep understanding, the proper continuous improvement technique can be selected.
Solving Problems...Sustaining Solutions